How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
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Purchased as a gift for my whiskey-loving spouse who couldn’t be happier. Now his drinks are always perfectly chilled – he says they taste better than ever!
Easy setup, quick at making clear cubes - excellent value 💰
A stellar addition to our office kitchenette – effortlessly keeps up with demand even on sweltering days when everyone’s reaching for cold water or iced coffee!
Running a small cafe comes with its unique set of challenges but this machine has simplified one aspect significantly - crushed ice production for our drinks menu. Its quiet operation means no disruptive noise in our cozy space while consistently delivering heaps of crushed ice as required.
recommend
Running a small café isn't easy but this machine has made life so much smoother. We use loads of crushed ice in our drinks and this machine delivers without fail - quietly too!
This machine makes perfect-sized cubes without missing a beat 👌. It's incredibly efficient, consistently producing high-quality ice that’s ideal for any drink. The cubes are clear and precisely sized, enhancing both the look and taste of beverages. The machine operates smoothly and quietly, ensuring a steady supply of ice without any disruption. Its durable construction promises long-lasting performance, making it a reliable addition to any kitchen or bar. Easy to install and maintain, it offers unmatched convenience and efficiency. This ice maker has exceeded my expectations and has become an essential part of our daily routine. Highly recommended!
Bought as a gift for my whiskey-loving partner who couldn’t be more pleased. According to them, their drinks now taste better than ever since they're always perfectly chilled – best present ever 🥃
worthwhile